St. Luke’s University Health Network is proud to announce the launch of its new Veterans Health Care Navigation Line, a dedicated resource designed to simplify access to care and provide personalized guidance for veterans and their families. The service began this month, marking a significant step forward in the Network’s commitment to serving those who have served our nation.
By calling 484-526-VETS (8387), veterans can connect directly with a specialized team trained to assist with navigating the health care system, including support with insurance questions, referrals, scheduling appointments and accessing benefits.
The new navigation line is part of a broader initiative to create a more coordinated, accessible, and veteran-centered care experience across St. Luke’s. In addition to the navigation line, St. Luke’s is gathering direct feedback from veterans to better understand their needs, introducing a specialized hospital bracelet to identify and support veteran patients, and offering veteran-focused events such as the Veterans Hike held on June 13.
“Veterans deserve access to high-quality, coordinated care, and our goal is to make that experience as seamless as possible,” said Chad Brisendine, Chief Information Officer and Chair of St. Luke’s Veterans Services Committee. “The Veterans Health Care Navigation Line connects veterans directly with knowledgeable team members who understand their unique needs and are dedicated to guiding them every step of the way.”
St. Luke’s has long been committed to honoring and supporting veterans through comprehensive health care services, community partnerships, and employment and education opportunities. The navigation line enhances these efforts by providing a single, trusted point of contact for veterans seeking care across the Network.
This effort reflects St. Luke’s mission to ensure every veteran receives high-quality care close to home, delivered by providers who understand the unique physical, emotional, and transitional challenges associated with military service.
From primary and specialty care to mental health services and wellness programs, St. Luke’s offers a full continuum of care tailored to veterans and military families. The Network works closely with TRICARE, the VA Community Care Network, and other military health programs to ensure seamless coordination and access. The Veterans Health Care Navigation Line reinforces this commitment, offering personalized assistance so veterans can focus on their health, their families and the lives they’ve earned.
About St. Luke’s
Founded in 1872, St. Luke’s University Health Network (SLUHN) is a fully integrated, regional, non-profit network with annual net revenue of more than $4.5 billion. With 23,000+ employees at 16 hospital campuses and 350+ outpatient sites, it is the Lehigh Valley’s biggest employer.
The Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s Children’s Hospital is based at the Bethlehem Campus.
Dedicated to advancing medical education, St. Luke’s is the preeminent teaching hospital in central-eastern Pennsylvania. In partnership with Temple University, the Network established the Lehigh Valley’s first and only four-year medical school. It also operates the nation’s oldest continuously operated School of Nursing, established in 1884, and 60+ fully accredited graduate medical educational programs with 550+ residents and fellows. Additionally, the St. Luke’s College of Health Sciences opened in 2026.
In 2025, the U.S. Department of Health and Human Services ranked St. Luke’s #1 – ahead of Houston Methodist and Mayo Clinic, two of the nation’s most prestigious institutions – as the nation’s top health system for quality, safety and patient experience. This objective recognition, based on public data reported to the government, reaffirms St. Luke’s preeminent position as THE BEST OF THE BEST among the most respected health care systems in the United States.
St. Luke’s has been named a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. It is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. In 2026, the Network earned straight A’s from Leapfrog across all of its acute care hospitals. It has earned 100 Top Hospital designations from Premier 12 years in a row, including in 2026 when the Network was identified as THE #1 MEDIUM-SIZE HEALTH SYSTEM IN THE COUNTRY. Utilizing the Epic electronic medical record (EMR) system for both inpatient and outpatient services, the Network is a multi-year recipient of the Most Wired award recognizing the breadth of SLUHN’s information technology applications such as telehealth, online scheduling and online pricing information.
Information provided to TVL by:
Sam Kennedy
