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Featured image provided by SECTV: Joined by clients of the center, Craig Brady from Service Electric presents a check to Victoria Montero
Lehigh Valley, PA – December 20, 2021 – Service Electric Cable TV & Communications continues to strengthen its relationship with the Hispanic Center of the Lehigh Valley (HCLV) in 2021 through in-kind and monetary donations of $27,000 to help improve HCLV’s I.T. infrastructure and phone systems. This is part of an ongoing relationship between the two organizations aimed at providing support to the Hispanic community of the Greater Lehigh Valley.
Earlier in 2021, Service Electric worked with the Hispanic Center, St. Luke’s University Health Network and Rite Aid to help vaccinate more than 2,000 people, who would normally not be able to get vaccinated against COVID-19. Service Electric donated an automated calling system that routed callers to both Spanish and English speaking agents, who assisted in making appointments for vaccinations. The call center covered four shifts for an entire week, and also handled overflow calls through a common voicemail repository. Messages were then distributed to agents for a call back.
“It was a pleasure to be involved in helping address such an important community need,” noted Craig Brady, Major Accounts Manager for Service Electric. “We want the Greater Lehigh Valley to know that we are more than just a cable and Internet provider. Whenever possible, we find opportunities to support the community to help insure positive outcomes, no matter what the challenge.”
In addition to providing financial and technical support, Service Electric has also helped with phone lines and infrastructure to support multiple “radiothon” events over the years. These included an event to support Puerto Rico after Hurricane Maria, which raised $28,000, an event to support the HCLV Food Pantry Program, which raised $7,000 and an event to support the HCLV mission, which raised $5,000.
“We are so fortunate to have the support and expertise of Service Electric available to us, especially during our COVID-19 vaccination clinic,” said Victoria Montero, Executive Director of Hispanic Center Lehigh Valley. “We are grateful for their partnership and look forward to future opportunities to work together for the greater good of the Lehigh Valley.”
Service Electric will continue supporting the HCLV and other nonprofit organizations throughout the region as part of their mission to give back to the community.
About Service Electric Cable TV and Communications
In 1948, John Walson ran a cable to connect his appliance store in Mahanoy City, PA to an antenna tower on top of a nearby mountain, eventually connecting homes in the community. As a result, the cable television industry was started in America. This model was copied throughout the country in areas where TV reception was difficult or impossible. Service Electric is also the birthplace of Home Box Office (HBO), launching the country’s first premium subscription service in the Wilkes-Barre market in 1972. Mr. Walson was guided by one fundamental principle; people wanted quality access to television and his duty was to provide it. Still family owned, Service Electric continues to build its positive reputation in the community and the cable industry, offering a variety of TV, Internet, telephone and telecommunication services. www.sectv.com
About Hispanic Center Lehigh Valley
The Hispanic Center Lehigh Valley was started in 1968 with a mission to improve the quality of lives of families (Hispanic and non-Hispanic) by empowering them to become more self-sufficient, while promoting an intercultural understanding in the Lehigh Valley.
At HCLV, they believe in a community that embraces economic opportunity for all and sees its cultural diversity as a foundation for building a stronger society and a more vibrant economy. At the heart of change is the individual’s desire and willingness to pursue a path toward their own independence and self-sufficiency.
Information provided to TVL by:
Service Electric Cable TV & Communications
Jim Macdonald
https://www.sectv.com/