St. Luke\u2019s University Health Network is proud to announce the launch of its new Veterans Health Care Navigation Line, a dedicated resource designed to simplify access to care and provide personalized guidance for veterans and their families. The service began this month, marking a significant step forward in the Network\u2019s commitment to serving those who have served our nation.<\/p>\n
By calling 484-526-VETS (8387), veterans can connect directly with a specialized team trained to assist with navigating the health care system, including support with insurance questions, referrals, scheduling appointments and accessing benefits.<\/p>\n
The new navigation line is part of a broader initiative to create a more coordinated, accessible, and veteran-centered care experience across St. Luke\u2019s. In addition to the navigation line, St. Luke\u2019s is gathering direct feedback from veterans to better understand their needs, introducing a specialized hospital bracelet to identify and support veteran patients, and offering veteran-focused events such as the Veterans Hike held on June 13.<\/p>\n
\u201cVeterans deserve access to high-quality, coordinated care, and our goal is to make that experience as seamless as possible,\u201d said Chad Brisendine, Chief Information Officer and Chair of St. Luke\u2019s Veterans Services Committee. \u201cThe Veterans Health Care Navigation Line connects veterans directly with knowledgeable team members who understand their unique needs and are dedicated to guiding them every step of the way.\u201d<\/p>\n
St. Luke\u2019s has long been committed to honoring and supporting veterans through comprehensive health care services, community partnerships, and employment and education opportunities. The navigation line enhances these efforts by providing a single, trusted point of contact for veterans seeking care across the Network.<\/p>\n
This effort reflects St. Luke\u2019s mission to ensure every veteran receives high-quality care close to home, delivered by providers who understand the unique physical, emotional, and transitional challenges associated with military service.<\/p>\n
From primary and specialty care to mental health services and wellness programs, St. Luke\u2019s offers a full continuum of care tailored to veterans and military families. The Network works closely with TRICARE, the VA Community Care Network, and other military health programs to ensure seamless coordination and access. The Veterans Health Care Navigation Line reinforces this commitment, offering personalized assistance so veterans can focus on their health, their families and the lives they\u2019ve earned.<\/p>\n
About St. Luke\u2019s<\/strong><\/p>\n Founded in 1872, St. Luke\u2019s University Health Network (SLUHN) is a fully integrated, regional, non-profit network with annual net revenue of more than $4.5 billion. With 23,000+ employees at 16 hospital campuses and 350+ outpatient sites, it is the Lehigh Valley\u2019s biggest employer.<\/p>\n The Network\u2019s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke\u2019s Children\u2019s Hospital is based at the Bethlehem Campus.<\/p>\n Dedicated to advancing medical education, St. Luke\u2019s is the preeminent teaching hospital in central-eastern Pennsylvania. In partnership with Temple University, the Network established the Lehigh Valley\u2019s first and only four-year medical school. It also operates the nation\u2019s oldest continuously operated School of Nursing, established in 1884, and 60+ fully accredited graduate medical educational programs with 550+ residents and fellows. Additionally, the St. Luke\u2019s College of Health Sciences opened in 2026.<\/p>\n In 2025, the U.S. Department of Health and Human Services ranked St. Luke\u2019s #1 \u2013 ahead of Houston Methodist and Mayo Clinic, two of the nation\u2019s most prestigious institutions \u2013 as the nation\u2019s top health system for quality, safety and patient experience. This objective recognition, based on public data reported to the government, reaffirms St. Luke\u2019s preeminent position as THE BEST OF THE BEST among the most respected health care systems in the United States.<\/p>\n St. Luke\u2019s has been named a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World\u2019s Best Hospital. It is the only Lehigh Valley-based health care system to earn Medicare\u2019s five-star ratings (the highest) for quality, efficiency and patient satisfaction. In 2026, the Network earned straight A\u2019s from Leapfrog across all of its acute care hospitals. It has earned 100 Top Hospital designations from Premier 12 years in a row, including in 2026 when the Network was identified as THE #1 MEDIUM-SIZE HEALTH SYSTEM IN THE COUNTRY. Utilizing the Epic electronic medical record (EMR) system for both inpatient and outpatient services, the Network is a multi-year recipient of the Most Wired award recognizing the breadth of SLUHN\u2019s information technology applications such as telehealth, online scheduling and online pricing information.<\/p>\n Information provided to TVL by: St. Luke\u2019s University Health Network is proud to announce the launch of its new Veterans Health Care Navigation Line, a dedicated resource designed to simplify access to care and provide personalized guidance for veterans and their families. The service began this month, marking a significant step forward in the Network\u2019s commitment to serving those who … Continue reading St. Luke\u2019s Launches Veterans Health Care Navigation Line to Improve Access and Support for Those Who Served<\/span>
\nSam Kennedy<\/p>\n","protected":false},"excerpt":{"rendered":"